[stotts12]

This year my team went down to chicago for the bauer international invite. we played in the elite, under 16 category and in one of the rinks that are team played in on the second day had a carbon monoxide leak. After the game almost the whole team was complaining of a massive headache and one guy started throwing up. At this time no one knew what was going on but when we went back to the rink 2 hours later we found out about the leak. so are team was admitted to the hospital 40+ people (players, coaches, parents) were in there for 4 hours on oxygen tanks the clean out all the carbon monoxide from are system.

BUT NOW a little over a week after getting back from the tournament we got a e-mail from the bauer president Kevin Davis saying sorry about what happened and they are returning are entry fee, giving us free entry into the tournament next year, paying for all hospital fees, a free custom stick, free bag, free base layer line, and other accessories.

But the point i'm trying to get to is how classy of a company bauer is they had nothing to do with the tournament they were just the sponsor and yet they are still giving us all free stuff and waving all of the fees. i would just like to say thanks to them for everything they did.

[Slapshot9123]

What rink were you playing at?

This post has been edited by Slapshot9123: 18 November 2009 - 03:01 AM

[Sav25]

That is quality customer care (and you weren.t even customers!)

Even if they just offered fees and a customer stick that would have been cool, but they went all out

Nice one Bauer

[kyle9600]

Thats cool as

They need to come down to australia

[chk hrd]

Are you on the Colorado team?

[MorePower4me]

Wow! That goes way past 'disguising the PR nightmare' and well into just being good guys. Super classy move by Bauer!

[MorePower4me]

Slapshot9123, on Nov 18 2009, 02:01 AM, said:

What rink were you playing at?

A quick Google search shows 'Center Ice rink' in Glen Ellyn, but OP please correct me if I'm wrong.
There were a few Invitational games at my local rink (leafs) but I think it was too far out to host many more.

[chippa13]

That is Bauer generating goodwill in hopes that they don't get named in any potential lawsuit that gets filed by any of the victims of the leak.

[DarkStar50]

I have known Kevin Davis and his team at Bauer for over three years. While it is easy to consider this a CYA for some, I consider the people at Bauer as doing the right thing for everyone because believe it or not, they do care. If a parent decides to sue Bauer, the rink, and everyone involved, then ultimately what Bauer is doing for that team would have no impact on that person's decision. Their mind is already made up.

[Moose]

Agreed, DarkStar. If someone wants to sue the rink (or the party responsible for the incident), no stick or bag will really change his/her mind. As a long time Bauer supporter it's nice to see them doing this for the kids of the tourney.

EDIT: wow, just noticed the line about hospital fees. Very generous of Bauer

This post has been edited by Moose: 18 November 2009 - 01:20 PM

[MorePower4me]

chippa13, on Nov 18 2009, 11:51 AM, said:

That is Bauer generating goodwill in hopes that they don't get named in any potential lawsuit that gets filed by any of the victims of the leak.

^ No doubt.
Even though as title sponsor they have NO legal liability (and certainly Bauer had ALL sorts of indemnity/liability clauses in the contracts) it is still expensive to defend nuisance lawsuits.

I personally think this was beyond normal lawsuit dodging though. They could have just done the entry fee + next years, and the hospital costs and still come off as the good guys in this.

The sticks/bags/accessories puts them over the edge for me, and IMHO they're a company I'm now more likely to do business with.

This post has been edited by MorePower4me: 18 November 2009 - 01:03 PM

[furlanitalia]

Great to hear. Glad to see companies going above and beyond.

[farhanshak]

very classy move. i am glad you are all okay too :D
how did you guys do in the tourni?

[Officer Dangle]

Bauer has unbelievable customer service. In '06 or '07 I got pretty decent concussion wearing a Bauer helmet (one of their middle of the road models, can't remember which one) that was only about 4 or 5 weeks old. My dad gave them a call, not to complain or anything, just to comment. They ended up picking up the tab on the medical bills and a Reebok 8K helmet.

[furlanitalia]

surprised they didn't sent you one of their high end helmets...